Customer Questions & Answers
Question: Why the tracking number provided don't have any information update?
Answer: Shipping information normally will delay 3-5 Days to get the update from courier service. U may need to track it again a few days later, if there is still no update, kindly send us an email at email@example.com to follow up your orders.
Note: Processing time usually takes between 3-7 days, but may take up to 2 weeks.
Please contact us at firstname.lastname@example.org if your tracking number is not up after 2-3 weeks.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.